FAQ
Frequently Asked Questions
Order-related
1
What is your MoQ for regular and custom orders?
Regular models: 10 pieces (low-threshold trial). Custom (OEM/ODM): 50 pieces, negotiable for small batches
2
How to start the customization process?
Send your requirements (size/LOGO/function) via email/platform. We respond in 72 hours with a draft + quote, sample approval before mass production.
payment-related
1
What payment methods do you accept?
Supports T/T (30% deposit + balance before shipment), PayPal, Alibaba Trade Assurance, and L/C for large orders.
2
Why do you require a deposit for custom orders?
Covers raw material and mold costs, avoids order cancellation risks. Deposit is deducted from the total payment later.
Delivery-related
1
How long is the delivery time?
Regular models: shipped within 24-48 hours. Custom orders: 7-15 days. Cross-border express takes 7-15 days, sea freight 20-30 days.
2
Do you support dropshipping or FBA shipping?
Yes, domestic/international dropshipping available. We can ship directly to Amazon FBA or your overseas warehouse.
elivery-related
1
How to handle damaged goods during transportation?
Take photos/videos within 48 hours of receipt. We offer free replacement or deduct the amount from your next order (with shipping insurance).
2
What is your after-sales guarantee period?
30 days from delivery. Free replacement/refund for quality issues (non-human factors), 24-hour response.
product-related
1
What materials are used, and are they pet-safe?
High-density corrugated paper (recyclable) + food-grade catnip. Passed CE/REACH certifications, no harmfulsubstances.
2
Can I adjust product details after confirming the order?
Yes, size/color/function adjustments allowed before mass production. Major changes may extend delivery by2-3 days (we'll notify you).
1
What's your MOQ(Minimum Order Quantity)?
300-500pcs / style, negotiable for OEM orders
2
Are your raw materials pet-safe?
Yes, 100% non-toxic degradable paper, pet-safe & eco-friendly.
3
Do you offer free design for customization?
Yes, free design service with your logo / concept provided.
4
What payment terms do you accept?
T/T (30% deposit, 70% before delivery), L/C, Western Union.
5
Do you provide shipping service?
Yes, sea / air / express shipping available, door-to-door optional.
6
Is there a warranty for your products?
1-month warranty; free replacement for non-human damage.
1
What's your MOQ for pet products?
300pcs/style, negotiable for bulk orders.
2
Are the paper materials eco-friendly?
Yes, 100% degradable & non-toxic, pet-safe.
3
Can you customize product size?
Yes, size customization available with your requirements.
4
What shipping methods do you support?
Sea, air, express; door-to-door optional.
5
Do you offer design support for logos?
Yes, free logo design with confirmation before production.
6
What's your payment term?
T/T (30% deposit, 70% before delivery) mainly.
PETAFUL Pet Smart Products (Shenzhen) Co., Ltd., established in 2020, is a supplier of high-quality pet supplies and home goods.
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CP: Sandy
TEL: +86 13590118228
BN: Petaful
DOE: May 15, 2020
CA: No. 77-1 Longsheng Rd, Longxin Community, Baolong Subdist, Longgang Dist, Shenzhen
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