Corrugated cat scratchers sourcing questions

Photograph the carton, the marks, and the goods inside, and note who carried the freight. A making or packing fault is reprinted. Damage after a sound handoff is traced with the forwarder. Send the pack to sales.

Yes, when that SKU was sampled with a refill panel. Send the SKU and the quantity. See materials.

Warranty and remedy terms are confirmed with the order, alongside the approved sample and specification. If a buyer reports a manufacturing issue, send the lot reference and photos through Contact so the team can review the applicable order terms.

Send the order reference, SKU, carton marks, photos, and delivery details together. Sales can then identify the lot, check the reported issue against the approved sample, and discuss the next step with you. Use contact.

Your retailer can send photos, and the claim stays on the order you placed with Petaful. Include your order reference so the lot is the right one. Write via contact.

The written confirmation, the approved sample note, the packing list, and the carton marks. Those four pieces are what a later reorder or a claim uses. See OEM and ODM.

Yes. Name the colorway, the SKU, and the quantity. If that graphic was already approved, it follows the reorder window, usually 30–45 days. See contact.

Send a photo of the bulk piece next to the approved sample, plus the order reference. A print that misses the signed sample is a making fault and is reprinted. Write to sales.

Yes. The file stays with your program for the next seasonal run. Tell sales the on-shelf date when you are ready. See OEM service.

Yes. A retained sample stays with the order so a repeat can match color and structure. See OEM service.